CIBC Guaranteed Proof

CIBC Guaranteed Proof - Privacy Policy

I. AlternaCall Inc. Commitment to Privacy

AlternaCall Inc. is committed to protecting the privacy of its customers and has developed this Privacy Policy to ensure its compliance with the Personal Information Protection and Electronic Documents Act (the Privacy Legislation). Our Commitment to our customers is as follows:

1.	We recognize that we are accountable to our customers for the personal information, which we collect from them, and we have designated an individual who is responsible for our compliance with the Privacy Legislation and our commitments to our customers.
2.	We will identify for our customers the purposes for which we collect, use and disclose their personal information.
3.	We will collect personal information about our customers only with their consent, except as otherwise permitted by the Privacy Legislation.
4.	We collect, use and disclose only that personal information from our customers which is needed to provide the CIBC Guaranteed Proof Program (“the Program or the Service”) to our customers.
5.	The personal information which we collect from our customers will only be used or disclosed for the purposes specified in this policy, unless otherwise permitted by the Privacy Legislation, and, if we decide to use or disclose the personal information for some new purpose, we will inform the customer of that new purpose and we will ensure that the customer has consented to the new use or disclosure.
6.	When we disclose customer personal information to third parties, we will ensure that they also have policies and procedures in place to ensure that the personal information is kept confidential and not used or disclosed for any purpose other than the purposes for which the customer has consented.
7.	Personal information about our customers will be safeguarded according to strict standards of security and confidentiality and only disclosed within AlternaCall Inc. to those employees who have a legitimate need to access the personal information.
8.	We will make every effort to keep our customer personal information complete, up-to-date and accurate.
9.	We will tell customers how they can access their personal information in order to ensure completeness, currency and accuracy.
10.	We will ensure that customers can contact us in order to obtain more information about our privacy policies and practices and in order to raise any concerns that they might have with us.

II. Collection, Use and Disclosure of Personal Information

We collect the following personal information directly from the customer:

	CIBC Visa number
	Name
	Telephone number(s) to be enrolled in the Program
	Current long distance supplier
	Contact information for the customer (telephone number, email address)
	Customer signature if the enrolment is received by mail or by facsimile

We collect the following personal information from CIBC through a secure electronic line:

	The expiry date of the VISA card
	The mailing address of the customer
	The status of the customer account (active or cancelled)

The personal information of our customers is used only for the purpose of supplying the customer with the Program and is used for any other purpose or not shared with any third party except as described below.

We may disclose some or all of the following personal information to the underlying network carrier, to any other telecommunications carrier that participates in providing any part of the Service and to service providers such as our call centre operator, systems integrator and statement generator who provide services to AlternaCall Inc. in connection with the delivery of the Service to you:

	Name
	Address
	Telephone number(s)
	Visa card number and expiry date
	Call information

We may disclose call information to a person who, in the reasonable judgement of AlternaCall Inc., is a member of the customer’s family, or is otherwise acting as the agent of the customer, and is inquiring about the correctness of calls made and/or the amount payable, as set out on a usage summary.

From time to time AlternaCall Inc. may market and develop other products which might be of interest to you. We may use and disclose personal information to identify other services offered by us or our subsidiaries or affiliates that might be of interest to you and to allow us to provide you with information about such products

If you do not want us to use your personal information for 2) or 3) above, or if you wish to withdraw your consent to use of your personal information for 2) or 3) above, you may refuse to allow such use or withdraw consent to such use as outlined below.

III. Consent

Consent to the collection, use and disclosure of customer personal information is an integral part of the AlternaCall Inc. Privacy Policy and the terms of such consent are set out in the “Welcome Kit” which is provided to new enrolees. An enrolee who does not consent to the collection, use and disclosure of personal information as described in this Policy, other than in respect of 2) and 3) above, cannot be enrolled in the Program because all of the personal information which is collected is necessary in order to provide the Program to the customer. By enrolling in the Program, the customer consents to CIBC transmitting his or her personal information, as described above, to AlternaCall Inc. and to the companies which AlternaCall Inc. has retained to provide the Service. The customer also consents to AlternaCall Inc. collecting, using or disclosing information about him or her as described above in Section II.

If you wish to withhold or withdraw your consent to the use of your personal information as described in paragraphs 2 or 3 above, you may do so by instructing AlternaCall Inc. at: (Please be sure to include your name exactly as it appears on your VISA card)

1.	By Telephone: Call Toll Free At 1-888-621-3401
2.	By Mail To: CIBC GUARANTEED PROOF P.O. Box 249, Station B Toronto, Ontario M5T 2W1
3.	By Fax: Toll Free at 1-888-621-3403

IV. Security of Personal Information

AlternaCall Inc. has established, and will maintain, a file of the personal information of each of its customers. Within AlternaCall Inc., customer personal information will only be accessible by employees of AlternaCall Inc. who need to access the personal information in the course of their duties or in order to ensure that the Service is being provided to the customer in acceptable manner. Security measures have been implemented to ensure that access to customer personal information is limited to those who have a legitimate need, in accordance with this policy, for access. Our employees have been made aware of their responsibilities in respect of the personal information of our customers.

V. Access to Personal Information

The personal information in a customer file will be available to be accessed by the customer in accordance with the access provisions of the Privacy Legislation. Customers have the right to access the personal information in their file and they have the right to request correction of any personal information in the file that may be out of date or incorrect. In order to access the personal information in their file, a customer must complete a Customer Personal Information Request Form. AlternaCall Inc. may charge a fee for access to personal information.

VI. Complaints

If a customer has any questions or complaints with respect to the personal information handling practices of AlternaCall Inc. or with any aspect of this policy, the customer may contact:

Operations Manager
Guaranteed Proof Program
AlternaCall Inc.
2235 Sheppard Avenue East
Atria II, Suite 600
Toronto, ON
M2J 5G1

(416) 718-7480
fax: (416) 813-0960