Long Distance FAQ'S

How is my local phone bill affected?
Do all long distance calls qualify? Are there any restrictions or limits?
Who can help me if I'm having a hard time placing a North American long distance call or overseas call?
Will my service be interrupted?
How long does it take to become active?

How is my local phone bill affected?
You will still continue to receive a bill from your local phone company for all services other than long distance and calling card calls. But now you'll also receive a usage summary from the CIBC Guaranteed Proof Program for your long distance and calling card calls.



Do all long distance calls qualify? Are there any restrictions or limits?
All direct dial long distance calls qualify for the program.



Who can help me if I'm having a hard time placing a North American long distance call or overseas call?
If you have any questions or require assistance placing a long distance call, you should simply press '0' and speak with an operator.



Will my service be interrupted?
There will be absolutely no interruption to your local or long distance service.



How long does it take to become active?
It will take approximately ten (10) business days for your long distance service to become active with Guaranteed Proof. Once you are active, you will receive a Welcome Kit in the mail detailing all of the features and benefits of the Guaranteed Proof Program.