Local Business Lines

Features

Call Forward Busy

This feature (CFB), when activated, redirects calls made to the Line to another destination if the line is busy (i.e. involved in another call). The destination may be any dialable Telephone Number (Local, Long Distance, Toll Free, International). The subscriber is responsible for any toll charges incurred if the line is CFB’d to a Telephone Number outside the line’s free calling area The subscriber will then be responsible for activating and deactivating the CFB feature (using " *92 " and " *93 " respectively), as well as programming the target destination – The provider cannot do it for them.

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Call Forward No Answer

This feature (CFD), when activated, redirects calls made to the Line to another destination if the line is not answered within 5 rings (30 seconds). The destination may be any dialable Telephone Number (Local, Long Distance, Toll Free, International). The subscriber is responsible for any toll charges incurred if the line is CFD’d to a Telephone Number outside the line’s free calling area. The subscriber will then be responsible for activating and deactivating the CFD feature (using " *94 " and " *95 " respectively), as well as programming the target destination – The provider cannot do it for them.

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Call Forward Universal

This feature (CFW), when activated, redirects all calls made to the Line to another destination. The destination may be any dialable Telephone Number (Local, Long Distance, Toll Free, International) The subscriber is responsible for any toll charges incurred if the line is forwarded to a Telephone Number outside the line’s free calling area. CFW is activated by dialing " *72 " and then entering the Telephone Number to which calls are to be redirected. CFW may be cancelled by dialing " *73 "

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3-Way Calling

Call Transfer allows the subscriber to either conference in a third party to an existing call, or transfer the current caller to another number. To initiate a Call Transfer, the caller performs a switchhook flash (often using a "Link" button on the phone), and dials the 3rd party. The original caller is put on hold. The subscriber may carry on a private conversation with the 3rd party, or perform another switchhook flash to connect all three parties in a conference call. If the subscriber goes onhook before the 3rd party answers, the original caller will be connected with the 3rd party (likely still in a ringing state). If the destination of the Call Transfer is a long distance call, the subscriber will be responsible for any toll charges, even if they subsequently drop off of the call. At any time, any of the three parties involved in a 3-way conference call may drop off, and the other two parties will remain connected.

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